In order to provide our transport services and manage your bookings, Taxi Tunisie collects the following personal data:
personIdentity: first name, surname
mailContact details: email address, phone number
flight_takeoffTravel information: journey dates and times, departure/arrival airport, destination, flight number
groupsGroup information: number of people, specific needs (luggage, baby seat…)
credit_cardPayment information: chosen payment method (no card numbers stored)
historyBooking history: completed journeys, service preferences
This data is collected directly from you when you book via our online form, by email or by phone/WhatsApp.
Your personal data is collected and processed solely for the following purposes:
check_circleBooking processing: confirmation, organisation and completion of your transfer
check_circleCommunication: email and SMS confirmations, journey reminders
check_circleCustomer service: answering your questions, handling complaints and changes
check_circleInvoicing: issuing and archiving invoices
check_circleService improvement: anonymised analysis of preferences and customer satisfaction
No marketing solicitation. Your data will never be used for unsolicited marketing without your explicit consent.
Your personal data is kept only for as long as strictly necessary to fulfil the purposes for which it was collected:
scheduleBooking data: kept for 3 years after the date of your last booking
scheduleBilling data: kept for 10 years in line with legal accounting obligations
scheduleContact data: kept for the duration of our business relationship
After these periods, your data is securely deleted or anonymised for statistical purposes.
Taxi Tunisie undertakes not to transfer, sell or rent your personal data to third parties for commercial purposes.
Your data may be shared only in the following cases:
personDrivers: name and phone number passed only to the driver assigned to your journey
gavelLegal obligation: data disclosed to the competent authorities where required by law or court order
buildTechnical service providers: hosting providers and communication tools bound by contractual confidentiality obligations
In all cases, sharing is limited to the data strictly necessary for the purpose concerned.
Our website taxi-tunisie.net only uses cookies that are strictly necessary for the site to work technically. No third-party advertising, tracking or analytics cookies are set without your consent.
Essential
Session / Form — Remembers what you have entered in the form to avoid losing data if you navigate away by accident. Deleted when you close your browser.
Essential
Language preference — Remembers your chosen display language. Duration: 1 year.
Blocked
Advertising cookies — No ad-targeting or behavioural tracking cookies are used on our site.
Blocked
Third-party analytics — No third-party analytics tools (Google Analytics, Facebook Pixel…) are active on our site.
In accordance with Tunisian data protection regulations and the principles of the GDPR, you have the following rights regarding your personal data:
visibilityRight of access
Obtain a copy of all the personal data we hold about you.
editRight to rectification
Correct any inaccurate or incomplete data about you.
deleteRight to erasure
Request the deletion of your data, within the limits of our legal obligations.
blockRight to object
Object to the processing of your data on legitimate grounds.
downloadRight to data portability
Receive your data in a structured, machine-readable format.
pause_circleRight to restriction
Request that the processing of your data be suspended in certain circumstances.
To exercise any of these rights, contact us at: contact@taxi-tunisie.net. We will reply within a maximum of 30 days.
Taxi Tunisie implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.
lockHTTPS encryption: all communications between your browser and our site are encrypted via TLS
storageSecure servers: data stored on servers hosted in Tunisia with restricted access
keyLimited access: only authorised members of our team can access your data
backupRegular backups: your data is backed up daily to prevent any loss
In the event of a data breach likely to pose a risk to your rights and freedoms, we undertake to inform you as soon as possible.
For any questions about this privacy policy or about exercising your rights, you can contact our Data Protection Officer (DPO):
Taxi Tunisie reserves the right to amend this privacy policy at any time to keep it up to date with legal and regulatory developments or changes in our practices.
In the event of a substantial change, we will inform you by email or via a visible notice on our site. Continued use of the site after the changes are published constitutes acceptance of the new policy.
update
This privacy policy was last updated on 1 January 2025.